Return & Refund Policy

Last updated: September 12, 2026

At Melody Studio, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, refunds, replacements, and cancellations may be available.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

1. Premade / Non-Personalized Products

For eligible premade and non-personalized products, you may request a return within 14 days of receiving your order.

To request a return, contact us at [YOUR SUPPORT EMAIL] and provide your order number.

Returned products should be returned in their original condition with all components and accessories included.

For change-of-mind returns, customers are responsible for return shipping costs where permitted by applicable law and where this has been properly disclosed.

2. Personalized & Custom Products

Products customized specifically for you—including products featuring your photographs, artwork, names, messages, designs, or other customer-selected personalization—are made specifically to your requirements.

Because of their personalized nature, these products are generally not eligible for change-of-mind returns or refunds once production has started, to the extent permitted by applicable law.

This does not affect your rights if your personalized product arrives damaged, defective, incorrect, or does not match what you ordered.

3. Personalized Disc Sets

Custom disc sets produced using customer-provided photographs, artwork, text, or other personalization are considered personalized products.

They are therefore generally not eligible for change-of-mind returns once production has started.

If your discs arrive damaged, defective, incorrectly printed, or materially different from your submitted customization, please contact us.

4. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at [YOUR SUPPORT EMAIL].

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem where reasonably necessary to assess the claim

Once the issue has been reviewed, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Premade orders may be cancelled if they have not already entered fulfillment or been shipped.

Personalized orders may only be cancelled before customization or production begins, except where applicable law provides otherwise.

Because personalized products may enter production shortly after an order is placed, we recommend contacting us immediately if you notice an error or wish to request a cancellation.

6. Customer Customization Errors

Customers are responsible for reviewing the photographs, text, spelling, designs, and other personalization information submitted with their order.

We cannot generally provide a free replacement or refund for an error contained in information or content submitted and approved by the customer, unless required by applicable law.

If we make an error when producing your customization, please contact us so we can resolve the issue.

7. How to Request a Return

Before returning a product, contact:

[YOUR SUPPORT EMAIL]

Include your order number and reason for the return.

If your return is accepted, we will provide you with the appropriate return instructions and return address.

Please do not automatically return products to the address printed on the original shipping package. Our fulfillment and return locations may be different.

Unauthorized returns may result in processing delays.

8. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs where permitted by applicable law.

If a product is defective, damaged, incorrect, or otherwise non-conforming and applicable law requires Melody Studio to bear the return costs, we will cover the appropriate return shipping expense.

Original shipping charges may be refunded where required by applicable consumer law.

9. Refunds

Once an eligible return has been received and inspected, we will notify you regarding your refund.

Approved refunds will normally be issued to the original payment method.

After we issue a refund, your bank or payment provider may require additional time to process and display the funds in your account.

10. European Union Customers

If you are an eligible consumer located in the European Union, you generally have a statutory right to withdraw from qualifying online purchases within 14 days of receiving the goods, subject to applicable exceptions.

Products made according to your specifications or clearly personalized may be excluded from this change-of-mind withdrawal right.

This exception does not remove your statutory rights regarding goods that are defective, damaged, incorrect, or otherwise do not conform to the contract.

Where applicable, mandatory EU consumer rights take precedence over any conflicting provision of this policy.

11. United Kingdom Customers

UK customers may have statutory cancellation, return, refund, repair, or replacement rights under applicable UK consumer law.

Personalized or made-to-order products may be subject to exceptions from certain change-of-mind cancellation rights.

Nothing in this policy is intended to restrict mandatory UK consumer rights.

12. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If an eligible product needs to be returned, please contact us and we will provide the appropriate instructions.

This does not affect your rights regarding faulty, damaged, incorrect, or non-conforming products.

13. Contact Us

For return, refund, cancellation, or damaged-order questions, contact:

Melody Studio LLC