Shipping policy

Shipping Policy

Last updated: September 12, 2026

Thank you for shopping with Melody Studio. We are committed to providing a reliable and transparent shipping experience.

Order Processing

Orders are processed after payment has been successfully confirmed.

Premade products are prepared for shipment more quickly because they do not require individual customization. Personalized products require additional preparation and production before shipment.

Processing and delivery times may vary depending on the product ordered.

Estimated Delivery Times

Our estimated delivery times are:

Melody Studio Signature / Premade Collection: approximately 8 days.

Personalized Products: approximately 12–18 days.

Other Products, including personalized disc sets: approximately 12–18 days, unless a different delivery estimate is displayed on the relevant product page or at checkout.

These are estimated delivery times and are not guaranteed. Delivery may occasionally take longer because of customs processing, carrier delays, holidays, weather, incorrect delivery information, high-volume periods, or other circumstances outside our reasonable control.

International Shipping

We currently serve selected international destinations, including France, Spain, Germany, United Kingdom, Italy, Netherlands, Belgium, Portugal, Austria, Ireland, Poland, Sweden, Denmark, and Switzerland.

Available shipping destinations may change over time.

Fulfillment

Melody Studio works with third-party fulfillment and logistics partners. An order may therefore be shipped directly from one of our fulfillment partners rather than from our registered business address.

Tracking

Where tracking is available for the selected shipping service, tracking information will be provided after the order has been dispatched.

Customs, VAT and Import Charges

International orders may be subject to VAT, customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated at checkout that these charges are included, customers may be responsible for applicable import charges imposed by their local authorities.

Melody Studio does not control charges imposed by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

Lost, Damaged or Delayed Packages

If your package arrives damaged, appears to be lost, or tracking indicates a delivery problem, please contact us as soon as possible with your order number and relevant information.

We will investigate the issue with our fulfillment or shipping partner and provide an appropriate remedy in accordance with applicable consumer law.